A few thingsworth knowing.

Extraction uses machine learning and can produce errors — amounts, tax, parties, dates, and lines. We do not publish an accuracy figure. You must verify the extracted data and the output files before accounting, tax, payment, or sending them on. A measured rate, when we have one, will describe past performance — not a warranty on your documents.

No. The service is for invoices. A cash receipt, delivery note or expense claim is outside the scope of EN 16931 and receives a verdict of not applicable. That is a completed, chargeable result — not an electronic invoice. Do not upload receipts expecting structured data.

For incoming invoices, no. Extracted data and generated XML are a derived representation, produced for structured import. The authoritative version is the source file you uploaded, which we store and link to the record. For invoices you issue, you are the issuer: the XML must agree with the source. A discrepancy in amounts, tax, or parties is your tax risk.

Peppol BIS is optional and not warranted. Reaching it depends on data often absent from the source — electronic addresses and a buyer or order reference. We do not warrant that any document will reach Peppol BIS. The validation report states the standard actually reached. We do not send the file.

No. Delivery is outside the service. We produce files and data — JSON, UBL XML, a validation report, CSV, and the original file. Sending them to a recipient, a Peppol Access Point, a national channel, or a tax authority stays with you.

No. File validation checks the selected standard. Your obligations may also include a particular format, delivery channel or reporting process. Bizalma produces files and data; checking the requirements that apply to your business and delivering the invoice remain your responsibility.

The first 10 chargeable documents are free for your organisation, once. The allowance does not expire and does not renew monthly. It belongs to the organisation, not to each user or client company. Duplicates and rejected uploads do not consume it.

Each document includes 10 invoice lines. Each additional line costs €0.01. Prices exclude VAT. There is no per-user fee. PAYG has no monthly minimum; optional 1,000- and 5,000-document monthly commitments have a lower base rate and a minimum payment. The default is a prepaid balance with a €25.00 minimum top-up. See Pricing for your plans, an estimate and the full commitment terms.

Additional users are added by us at your request. Accounting firms can work with served companies inside their organisation. You must have the authority to submit third-party documents.

Our reviewers — our operations staff, not a role you assign — are assigned to every organisation. They can view documents and correct extracted fields — that is part of the service, not an exception. Support has read-only access. All such actions go to the audit log. Organisations are isolated from each other. Additional users are added by us at your request.

No. The service is not an archive of accounting source documents. Statutory retention remains yours. Keep your own records independently of Bizalma.

We do not claim encryption at rest, or backups and recovery. Those measures are not in the DPA.

No. The service is provided without a committed service level. We aim for continuous availability but do not warrant uninterrupted or error-free operation.